Privacy policy

How we handle consumer and client data.

Revised: 25 May 2018

Who Are We?

Indesser is the trading name of Integrated Debt Services Ltd. Registered in the UK, company number 09309759. We are registered with the ICO.

Indesser’s Debt Recovery Services – Information for Consumers

Indesser is the trading name of Integrated Debt Services Ltd (Indesser). Indesser does not work directly with consumers as we solely provide business services to creditors.  All of the personal consumer information that we process as part of providing these services remains under the legal control and ownership of Indesser’s creditor clients (the “Data Controller”).  Any requests relating to the data we hold about you should be made directly to the organisation who you owe money to.

Indesser’s Debt Recovery Services – Information for Clients

Personal Data We Collect

Through our marketing and support activities, we collect personal data about you in the following ways:
 
  • Personal and Business Contact information, such as your first name, last name, email address, telephone number, job title, and employer’s name;
  • Feedback and correspondence, such as customer support or otherwise correspondence with us; 
  • Usage information, such as information about how you use the Indesser Website and interact with us;
  • Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them
We only use your personal data as permitted by law. We are required to inform you of the legal bases of our processing of your personal data, which are described in the list below.

How We Use Your Personal Data

To communicate with you
If you provide your personal data to us through this website we may (where we have your consent to do so) use this information to send you bulletins, updates and invites which may be relevant and useful to you. You have the opportunity to opt-in to and opt-out of these communications when submitting any data to us.

To comply with law 
We use your personal data as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to court orders or requests from regulators government authorities.

Legal Basis for Processing your Data
In relation to marketing communications we process personal data on the basis of your Consent. Consent can be withdrawn at any time by contacting us.

Your Rights

Access, Update, Correct or Delete Your Information

You are entitled to see the personal data we hold on you and make certain requests as permitted by law.  In instances where you request a copy of your information from us, if we are processing personal data on behalf of client we will identify the affected organisation(s) and will forward the request to them on your behalf. To submit a request relating to the personal data we hold on you, please contact us directly at info@indesser.com.
 

Marketing communications

Where you have elected to opt-in for marketing related emails, you may opt-out of such marketing-related emails at any time by clicking on a link at the bottom of each such email, or by contacting us. You may continue to receive service-related and other non-marketing emails. 

Security

We are committed to the responsible, secure and safe management of consumer data for the purpose of providing our products and services. Where we share data with suppliers and business partners, these organisations are certified to internationally recognised security standards such as ISO27001 and are subject to annual independent oversight.

How We Share Your Personal Data

We do not disclose, share or sell the personal data that you provide to us with other organisations. 

International Transfers
All personal data for marketing purposes is held within the EEA.

Retention

Indesser will retain your marketing permissions for the period of time we believe appropriate to the type of permission you originally provided and the channel for marketing activity unless you instruct us not to.

For permissions linked to electronic marketing 24 months from when permission was given.

Contact Us

If you have any questions or concerns at all about our Privacy Policy, please feel free to email us at info@indesser.com or write to us at:

Integrated Debt Services Ltd
8 Fletcher Gate
Nottingham
NG1 2FS