Hello, we are Indesser

In partnership with the Cabinet Office we offer an effective, intelligent and proven way to responsibly recover the £23.5 billion of debt owed to the public sector.

Who we are

Indesser was founded in 2015 following a competitive tender process run by Her Majesty’s government

  • We are a private business, jointly owned by the government and TDX Group, offering the public sector a single route to use the private sector to help recover debt
  • We use data, analytics and the resulting insight to enhance understanding of customers who owe money, and then define and implement fair and effective treatment strategies based on their individual circumstances
  • As a partner to the government a share of our earnings goes back to the public purse

We are a learning business, evolving and improving as we grow

  • We are an innovative organisation, continually adapting so we can meet current challenges
  • We’ve recovered over £2 billion in public sector debt for 17 government bodies and over £150 million of this debt which would not have been identified without our experience or data and analytics capabilities
  • Our model is flexible meaning we can scale up to meet demand by adding to our supply chain, which includes c.20 British SMEs

More about us

What we do

We provide a comprehensive range of debt management services to government and the wider public sector, including fraud and error, analytics, collection and enforcement

  • Indesser provides data and analytical services to over 7,000 users across UK government agencies, enabling them to operate more effectively and intelligently
  • Our services leverage the best available data, technology and analytics
  • Our analytics benefit from our private sector experience and we are able to use tools and technology that the public sector does not have

Our collection model is designed to be effective and fair

  • Our commitment to treating customers fairly goes beyond FCA regulation as responsibility is built into our business
  • Our end to end collections model is certified against ISO27001, the international standard for information security management systems
  • Our approach can be tailored because our contracts are signed directly with public bodies, enabling us to adapt our services to meet their specific needs
  • As our client base grows we are able to learn faster, secure better rates from suppliers and invest more in innovation

View our products and services

Our products and services

Digital Debt Gateway

Digital Debt Gateway

A secure, online self-service platform that provides a quick and easy way of accessing a full debt recovery management service. Digital Debt Gateway has no costly IT integration, operational overheads or time-consuming contractual processes.

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Recoveries Management

Recoveries Management

A comprehensive, fully-managed service that helps public sector organisations get the most from debt recovery all the while ensuring fair customer outcomes.

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Public Sector Gateway

Public Sector Gateway

A configurable web-based service that's secure, easy to use and provides authorised users with integrated access to a series of reports. Each report within the Public Sector Gateway provides a view of available data that is relevant to a specific business process.

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