Our Core Values

We have re-evaluated every aspect of our business to ensure it’s still the best way to work and deliver our mission of helping local and central government manage and collect debt responsibly, ethically and fairly. So we have redefined our core values to shape our vision and culture.

Our clients matter

  • Exceed client expectations everyday
  • Aspire to be our client’s first call and trusted partner
  • Actively listen, react quickly and constructively challenge
  • Provide a seamless and easy to consume end-to-end managed service

Be our best

  • Take initiative to develop yourself and help others grow
  • Respect each others differences and champion positive diversity and inclusion behaviours
  • Proudly show our Indesser spirit at work and in our communities
  • Foster optimism and have fun together

Be responsible

  • Strive to create long term Social Value
  • Recover money fairly for society
  • Lead the way in support for the financially vulnerable
  • Provide Value for Money for all


  • We are at our best when we work together
  • Leverage the diverse talents, perspectives and resources that are uniquely available as part of our joint venture

Raise the bar

  • Be intellectually curious, pushing boundaries and learning as we grow
  • Respond quickly to meet the changing needs of our clients and their customers
  • Continually optimise and enrich our unique set of products, capabilities and services

Deliver quality

  • Execute with transparency, simplicity and precision every time
  • Be responsive, agile and determined
  • Deliver positive outcomes and value to everyone
  • Be leaders in security and data processing

Would you like to know more?

If you are interested in finding out more about our services please fill out our contact form with details of what you're interested in and we'll get back to you as soon as possible.