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The Indesser blog section will provide information on our products and services along with press releases and news. Use the filters below to see the type of content you're interested in.

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Video 22 Jul 2021

A new approach to vulnerability - DCA vlog

Graham Rankin from debt collection agency, BPO Respect, talks about how V+ offers vulnerability services for fair, more effective treatment of vulnerable consumers in debt.

Article 19 May 2021

Committed to the core: Our experience of re-defining core values from the inside out

Everyone who works at Indesser knows fair and effective collection is built into our core values. But does everyone really understand what core values define us as a company? In our latest blog, Andrew Sinclair and Michelle Lindsay describe how they set about re-defining new core values for Indesser to ensure we continue help the public sector manage and collect debt responsibly and fairly.

Article 26 Apr 2021

Open Banking and the fair treatment of customers - can the public sector benefit from this emerging technology?

In our latest guest blog, Steve Coppard, Deputy Director Government Debt Management Function at the Cabinet Office discusses whether Open Banking has the potential to make sense of a changing financial outlook for consumers in our approach to debt recovery.

News 15 Mar 2021

Majority of Brits treat themselves during lockdown

Press release - Majority of Brits treat themselves during lockdown

Article 04 Mar 2021

International Women's Day Blog from Indesser CFO Helen Windle

Indesser CFO, Helen Windle discusses the importance of celebrating women’s achievement as part of International Women's Day and reveals how she intends to challenger herself and the Indesser team to accelerating gender parity in the workplace.

Article 02 Mar 2021

Welcome message from our Interim CEO

Read the first blog from our Interim CEO, Paul Verner, who will be leading the Indesser team during Rhona Parry's maternity leave. In his blog Paul shares his excitement about the future of Indesser as he steps into his new role.

News 15 Feb 2021

Half of Brits improve financial planning during pandemic

Press release - Majority of Brits treat themselves during lockdown

Article 15 Feb 2021

Examining the impact of Covid-19 - consumer research infographic

To keep our finger on the pulse of changing consumer attitudes in the UK, we commissioned a second round of research to help deepen our understanding of the financial challenges our clients’ customers are facing. This infographic shows the key insights from our latest survey.

Article 01 Feb 2021

2020 Annual Review published

As we publish our latest Annual Review, CEO, Rhona Parry reflects on what a remarkable year 2020 was for Indesser, our public sector client and our partners.

Article 01 Feb 2021

2020 Review: Changing the narrative of debt recovery

In our guest blog, Isobel Crosse reflects on how TDX Group evolved fair and responsible collections activity during 2020 to reflect changes in the socio-economic landscape brought about by the pandemic.

Article 30 Nov 2020

Credit Services Association (CSA) Guest Blog

Chris Leslie, CEO of the Credit Services Association (CSA), in his guest blog discusses how the credit and collections industry has adapted to the COVID-19 pandemic to increase the value of engagement with customers in debt.

Article 27 Oct 2020

Debt Recovery Restart - a view from a Debt Collection Agency

In this blog, Sarah-Jayne Brayford, Client Services Director at Advantis, provides an overview of the effect that the current COVID-19 crisis has had on the work of her Debt Collection Agency, and the steps that they have taken to address it.

Article 06 Oct 2020

Strengthening our approach to mental health.

At Indesser, we strive to improve the mental and physical health of our colleagues. We wanted to share some of our plans to change the way we think and act about mental health.

News 01 Oct 2020

Four in ten Brits counting the cost of COVID-19

Press release - Four in ten Brits counting the cost of COVID-19

News 01 Oct 2020

Indesser reaches £2bn debt recovery milestone

Rhona Parry, CEO at Indesser, comments as the company recovers over £2bn in debt owed to the public sector

Article 16 Sep 2020

Changes in financial health: examining the consumer impact of Covid-19

We carried out some consumer research to better understand the financial impact of COVID-19 on individuals and their ability to pay debts.

Article 24 Jul 2020

Debt Recovery post initial COVID-19 crisis: A MALG Interview with Richard Haymes

Our very own Richard Haymes, was interviewed recently by Bob Winnington, CEO of the Money Advice Liaison Group (MALG), where he was asked to speak on the topic of Debt Recovery post initial COVID-19 crisis’ as part of a MALG members meeting. Discover what Richard had to say in this interview transcript:

Article 24 Jul 2020

Responding to COVID-19 – Rapid innovation to deliver better outcomes

In this article, Oli Vogel - Performance Director at Indesser, discusses how we have implemented rapid innovation and embraced new technology during our response to COVID-19 to help our customers improve outcomes for vulnerable people in debt and deliver fairer, more effective debt solutions.

Article 26 Jun 2020

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