Video22 Jul 2021
A new approach to vulnerability - DCA vlog
Graham Rankin CEO of debt collection agency BPO Respect, talks about Indesser's new V+ solution which offers vulnerability services for fair, more effective treatment of vulnerable consumers in debt.
BPO Respect are one of Indesser's specially selected subset of V+ DCAs who are uniquely qualified to deal with all types of vulnerability. In his vlog Graham tells the story about why they set up BPO Respect and how they embed compassion at heart of everything they do to treat customers in debt fairly.