Digital Debt Gateway

A quick and easy way to access a full debt recovery management service with no costly IT integration

How we can help

Digital Debt Gateway has been purpose-built by Indesser to help with the recovery of debt owed to the public sector. It provides a tried and tested approach for secure, fair and effective debt recovery.

Indesser’s Digital Debt Gateway can help the public sector to recover both consumer and commercial debts by leveraging our expertise in the definition of debt portfolio segmentation, treatment strategy allocation, Debt Collection Agency (DCA) selection and performance management.

Digital Debt Gateway can add capacity and expertise to the processing of your entire debt portfolio or just to specific debt types or segments. This enables you to send harder-to-recover debts to Indesser whilst retaining those that appear easier to recover for in-house processing.

Similarly, Digital Debt Gateway can be used at various stages of your debt recovery process. For example, you could use it pre-enforcement to reduce the number of cases passed to Enforcement Agents, or post-enforcement to make a final attempt to recover aged debts prior to write-off.

Digital Debt Gateway from Indesser

How it works

Digital Debt Gateway enables you to upload spreadsheets of debt cases on an ad-hoc or regular basis. It then enriches your debts with additional data from key sources, segments it and passes the results to one of our specialist DCAs, all of which are regulated by the Financial Conduct Authority. Each of these DCAs is carefully selected and managed to ensure the optimal level of debt recovery whilst, at all times, treating customers fairly. All debt recovered is then returned to you on a weekly basis.

At all times, we ensure that you are fully informed of all activity undertaken on each account, enabling you to interact directly with the DCAs to raise or resolve queries.

Digital Debt Gateway brochure

Benefits of Digital Debt Gateway

No set up costs

No set up costs

Simplify the on-boarding process to get fast and direct access

Economies of scale

Economies of scale

Ability to scale costs for smaller debt books without compromising ability

Increased liquidation

Increased liquidation

Optimised performance that’s founded on the principal of treating customers fairly

Security and stability

Security and stability

Robust and secure technology infrastructure with ISO 22301, 9001 and 27001 certification

Our expertise

Our expertise

We can define portfolio level segmentation, treatment paths, DCA selection and more

Would you like to know more?

If you are interested in finding out more about our services please fill out our contact form with details of what you're interested in and we'll get back to you as soon as possible.