Part 4 of our video interviews with Steve Coppard from the Cabinet Office.
Listen to Steve Coppard, Deputy Director Government Debt Function explain why enforcement should not be the default option for the recovery of debts, and should be used as a last not and not first resort.
Listen to Ian Howard from Neotas talk about using data from the web to enhance the assessment of fraud, error and debt.
An Indesser interview with Chris Fitch from the Money Advice Trust on the the challenges local authorities face in public sector debt collection to address the fair treatment of vulnerable customers.
Our animation tells the story of Indesser and how we formed a unique partnership with the UK government.