Our Vulnerability 2020 Nottingham Roundtable is being held at the Nottingham Conference Centre on Wednesday 26 February.
This is an informal event (dress code is informal too), where there will be plenty of opportunity to ask questions of our guest speakers and network with other local authorities to get a much better of understanding of the importance of identifying vulnerable customers in debt and what you can do to help improve outcomes for both your organisation and your customers.
We ask our guests to arrive at the venue at 10:00 where refreshments will be provided before the first session starts at 10:30.
See below the event agenda and logistics details to help you find our event on the day.
Kilpin Room, Nottingham Conference Centre, Nottingham Trent University, Burton Street, Nottingham, NG1 4BU
Find out more information on the venue
- 10:00 - Welcome Drinks
- 10:30 - Indesser intro and agenda
- 10.40 - Vulnerability in focus - Richard Haymes, Indesser
- 10:50 - Identifying and supporting vulnerable customers - Chris Fitch, Money Advice Trust
- 11:10 - Local Authority View on tackling vulnerability - David Graaf, Brent Council
- 11:40 - What's happen across government to address vulnerability - Megan Tabor, Cabinet Office
- 12:00 - Audience Interactive Session: What are the key vulnerability challenges you are facing?
- 12:30 - Lunch. Networking
- 13:30 - Using data and analytics to identify vulnerability
- 13:50 - Improving customer outcomes - Natalie Tate, TDX Group
- 14:10 - Panel - What does this mean for the public sector - panelists include Graham Rankin, BPO Collections; Chris Fitch, Money Advice Trust; Natalie Tate, TDX Group and David Graaf, Brent Council
- 14:55 - Using Open Banking to identify vulnerability - Dennis-Sandford Casey. Equifax
- 15:15 - Closing remarks - Richard Haymes, Indesser
- 15:30 - Refreshments & Networking
How to get there
Nottingham train station is a 15 minute walk, but for those new to the city you can catch Nottingham’s tram system. From Nottingham Train Station Tram Stop, take a tram heading to either Phoenix Park or Hucknall, and exit the tram at the Nottingham Trent University Stop. The venue is just a short walk to the entrance on Burton Street.
When driving use postcode NG1 4BU. Parking is limited so we advise you use one of the park and ride tram services:
- For Clifton South tram stop, a 28 minute journey from the city, leave the M1 at J24 using the postcode NG11 8BF.
- For Toton Lane tram stop, a 38 minute journey from the city, leave the M1 at using the postcode NG9 7JA.
- For Phoenix Park tram stop, a 17 minute journey from the city, leave the M1 at J26 using the postcode NG8 6AS.
Take the tram to the Nottingham Trent University stop which is a short walk to the NTU Events and Conferencing entrance on Burton Street.
Download a voucher for a £2.50 return tram ticket
If you would prefer to find parking in the city, NTU Events and Conferencing offer reduced rate parking with Talbot Street car park on both full day (8hr) and 24hr rates. Payment can be made at the Nottingham Trent University reception on the day of the event, before 5:30pm.
*Agenda subject to change*