Article19 May 2021

Committed to the core: Our experience of re-defining core values from the inside out

by Andrew Sinclair and Michelle Lindsay

Everyone who works at Indesser knows our fair and effective collection model is built into our core values. This is Indesser 101. We feel proud of the role we play in helping our government clients collect money owed in a way which ensures we treat people fairly.

Whilst we all feel a strong sense of identity within our small team, do we really understand what core values define us as a company? In a world which has been shaped so quickly by COVID-19, at Indesser we have been re-evaluating every aspect of our business to ensure it’s still the best way to work and deliver our mission of helping local and central government manage and collect debt responsibly, ethically and fairly.

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